Alpion Assist is built on proven best practices to ensure we continue delivering the high level of support our clients are accustomed to, while continuously improving and expanding on it. Our team uses modern industry technologies to provide timely, professional, and client-focused support.
With Alpion Assist, your system stays fully optimised and supported. Use our recommended support plan, outlined in your quote, to decide how and when you make use of our services. Your support, your plan — we’re here to assist.
*Please note that prices are excluding VAT, Travel and Substinence.
Billed per hour, Alpion Solutions is a licensed Business Partner of Sage with qualified consultants who implement and support Sage-related systems. Our team assists with system setup, configuration changes, and ongoing support on your preferred platform. We also provide general support for queries related to payroll, tax and legislation, ESS, processing, and reporting.
Billed per hour, we provide in-house development for custom solutions such as system integrations, custom input screens, payroll, ESS, time and attendance, budgeting, workflows, and approval processes — all tailored to your company’s specific needs.
Our hourly support offering provides flexible, on-demand access to expert assistance through a dedicated customer support portal. Log and track queries relating to payroll, reporting, ESS, custom development, payroll processing, integrations, and time and attendance systems, while our experienced consultants work to resolve issues quickly and minimise business disruption.
Price subject to agreement
Price subject to agreement ✓ Hosting of preferred system in secured Azure environment ✓ Security and Configuration custom checks ✓ Managed user access Alpion Solutions offers a secure cloud environment in Azure which is set up according to the customer’s SDLC environment. We have qualified developers also specialising in security to provide you with a safe system environment. User access is managed, and audit logs provided.
Price subject to the size of payroll
We offer outsourcing services for the whole or part of your payroll system. This will ensure accurate processing, recons and reporting for monthly salaries, weekly wages and/or custom payments.
Alpion Solutions can assist with any Sage system or custom-built reporting requirement, helping your business access the critical information needed for internal processes, reconciliations, and data insights. We also develop custom input screens for report generation, with integration options across multiple systems to provide a single, reliable source of data.
Alpion Solutions will issue a License Agreement for customers who wish to use Alpion Connect software in their custom-built solutions—including integrations, input screens, approval workflows, and budget systems.
SLA Agreements offer discounted support rates for long-term project needs. They include access to a custom-built Customer Portal for logging support queries, tracking tickets, and accessing a self-help knowledge base. Prepaid monthly support hours ensure priority service and fast-tracking of requests under the SLA.
